Terms & Conditions

Thank you for choosing to visit Carole Glover Pottery on-line shop. The following terms and conditions apply to all orders made through this website’s online shop.

Postage and packing is free within the UK. For shipping abroad please email carolegloverpottery@ntlworld.com.

 

By placing/completing an order you will be deemed to have accepted these terms.
 
General Information
All products are subject to availability and we may withdraw products at any time.
We reserve the right to change prices from time to time, but the price quoted when you place your order is the price you will be charged.
Please note that no amendments can be made either to the goods ordered or customer details once an order has been placed.
Once an order has been confirmed we are unable to cancel orders.
Stock availability will be checked once we receive your order; if for any reason an item is not in stock when your order is placed, we will inform you prior to processing your order, or refund your purchase for those items which are not in stock.  
All sizes and measurements are approximate.
Returns
If for any reason you are not totally satisfied with your order you may return it to us (unused and it its original packaging, with all relevant documentation) within 28 days of delivery.
 
Carole Glover Pottery will refund the value of goods returned (excluding delivery costs) within 28 days of receipt of the return, without further charge to you. We will not refund the costs of returning the goods.
 
However, should an item be faulty – it will be replaced at no extra charge.
 
This returns policy does not affect your statutory rights which remain unaffected.
 
Please note that items returned do not become my responsibility until received at my contact address . I recommend that the goods are returned by a recorded delivery service.
 
Returns should be sent to:

Carole Glover Pottery, 6 South Street, Stafford, Staffs, ST16 2 DX, United Kingdom

Privacy Policy
Personal details suppled during transactions will be used by Carole Glover Pottery for the purpose of delivering purchased items. 
No personal information supplied by the customer will be shared with any other Individual, website, organisation or company. Customers will be informed from time to time, via a newsletter of special offers and discounts. Customers can unsubscribe at any time.

 

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